You need to understand everyone..
And by that I mean, why a person does/says or doesn't do/say what he/she does.
This book was a real eye opener. It really helped me to understand others and how to use their strengths and weakness to work best with them. I highly recommend it!
http://www.amazon.com/Wisdom-Enneagram-Psychological-Spiritual-Personality/dp/0553378201/ref=sr_1_1?s=books&ie=UTF8&qid=1317751054&sr=1-1
On a side note, Brandyn and I have been working to get trained as LEADS presenters.
YiLFS,
Laura
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